Support test
How long it takes a person to answer a real account question.
How we run it
- Contacts
- 3 per cycle, on the channel named on the file
- Clock stops
- At the first human reply; bots and auto-acknowledgements don't count
- Questions
- Real account questions from a fixed list, rotated each cycle
- Recorded
- Timestamps of question and first reply, redacted
- Re-test
- Every 30 days
- Method key
- support_response_timed v1
Version history
28 Sep 2026Version 1: first published protocol. Samples keep the version they were taken under.
Current results · A–Z
Alphabetical and in one colour, so it never reads as a ranking. Expired figures are left out.
No current results for this test yet.